/* =========================================================
   Club Fortuna · CRM — estilos (Bloque 2)
   Base: crm-preview.css (maqueta autoritativa). Fondo carbón liso,
   acento lima desaturado, paneles planos, bordes sutiles.
   Secciones "REAL:" = componentes de la aplicación certificada que la
   maqueta no tenía, escritos con los mismos tokens.
   ========================================================= */

:root {
  --bg: #0b0d0c;
  --line: #242a28;
  --line-soft: #1c211f;
  --field: #151918;
  --field-strong: #181d1b;
  --text: #eef1ee;
  --text-soft: #98a29c;
  --text-mute: #707a76;
  /* Branding por franquicia: solo cambia --tenant-accent (y su derivado si hace falta). */
  --tenant-accent: #a7d65b;
  --accent: var(--tenant-accent);
  --accent-strong: #93c94a;
  --accent-soft: rgba(167, 214, 91, .12);
  --accent-line: rgba(167, 214, 91, .45);
  --accent-text: #d3ecab;
  --on-accent: #182008;
  /* Semánticos independientes del tenant */
  --success: #8fd19a;
  --warning: #e0c36a;
  --danger: #e08a92;
  --info: #8ab4e8;
  --radius-sm: 10px;
  --radius-md: 14px;
  --radius-lg: 18px;
  --shadow: 0 10px 22px rgba(0, 0, 0, .28);
}

/* ---------- reset / base ---------- */
* { box-sizing: border-box; }
html, body { margin: 0; min-height: 100%; }
body {
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  background: var(--bg);
  color: var(--text);
  -webkit-font-smoothing: antialiased;
}
button, input, select, textarea { font: inherit; }
button { cursor: pointer; }
img { display: block; max-width: 100%; }
svg { display: block; }
.hidden, .svg-sprite, [hidden] { display: none !important; }
button:disabled, [data-request-busy] { opacity: .55; cursor: wait; }
.icon { width: 18px; height: 18px; stroke: currentColor; fill: none; stroke-width: 1.75; stroke-linecap: round; stroke-linejoin: round; }

button:focus-visible, input:focus-visible, textarea:focus-visible, select:focus-visible {
  outline: 2px solid var(--accent-line);
  outline-offset: 2px;
}

.eyebrow {
  display: inline-block;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: .15em;
  text-transform: uppercase;
  color: var(--text-mute);
}

/* ---------- buttons ---------- */
.btn {
  border: 1px solid transparent;
  border-radius: var(--radius-sm);
  height: 44px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  padding: 0 16px;
  background: var(--field);
  color: var(--text);
  transition: filter .15s ease, background .15s ease, border-color .15s ease;
}
.btn:hover { filter: brightness(1.08); }
.btn-block { width: 100%; }
.btn-primary {
  background: var(--accent);
  color: var(--on-accent);
  font-weight: 700;
}
.btn-quiet, .btn-ghost, .btn-outline {
  background: transparent;
  border-color: var(--line);
  color: var(--text);
}
.btn-outline {
  border-radius: var(--radius-sm);
  background: transparent;
  border-color: var(--accent-line);
  color: #cfe8a0;
  height: 42px;
  font-size: 13px;
}

/* ---------- login ---------- */
.login-screen {
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: 32px;
  background: var(--bg);
}
.login-card {
  width: min(460px, 100%);
  background: var(--field);
  border: 1px solid var(--line);
  border-radius: 24px;
  box-shadow: var(--shadow);
  padding: 28px;
}
.login-brand { margin-bottom: 22px; }
.login-copy h2 { margin: 10px 0 8px; font-size: 26px; letter-spacing: -.01em; }
.login-copy p { margin: 0 0 22px; color: var(--text-soft); line-height: 1.45; }
.login-card form { display: grid; gap: 12px; }
.login-card label { font-size: 13px; color: var(--text-soft); }
.login-card input {
  height: 46px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--line);
  background: var(--bg);
  color: var(--text);
  padding: 0 14px;
}
.login-card input:focus { outline: none; border-color: var(--accent-line); box-shadow: 0 0 0 3px var(--accent-soft); }
.demo-hint, .form-error { display: flex; align-items: center; gap: 10px; color: var(--text-soft); margin: 16px 0 0; font-size: 13px; }
.form-error { color: var(--danger); }

/* ---------- brand ---------- */
.brand { display: flex; align-items: center; gap: 12px; }
.brand-mark {
  width: 42px;
  height: 42px;
  border-radius: 12px;
  background: transparent;
  border: 1px solid var(--accent-line);
  display: grid;
  place-items: center;
  overflow: hidden;
  padding: 5px;
  flex: 0 0 auto;
}
.brand h1 { margin: 0; font-size: 16px; font-weight: 650; letter-spacing: -.01em; }
.brand p { margin: 2px 0 0; color: var(--text-soft); font-size: 12px; }

/* ---------- app shell ---------- */
.app {
  background: var(--bg);
  height: 100vh;
  min-height: 640px;
  display: grid;
  grid-template-columns: 226px 358px minmax(460px, 1fr) 360px;
  overflow: hidden;
}
.mobile-toolbar { display: none; }
.sidebar, .inbox-pane, .chat-pane, .profile-pane, .settings-view { height: 100vh; min-height: 0; }
.sidebar, .inbox-pane, .chat-pane, .profile-pane { border-right: 1px solid var(--line-soft); background: var(--bg); }

/* ---------- sidebar ---------- */
.sidebar {
  padding: 18px 14px;
  display: flex;
  flex-direction: column;
  gap: 18px;
}
.sidebar-group { display: grid; gap: 8px; }
.sidebar-label {
  font-size: 10px;
  letter-spacing: .16em;
  text-transform: uppercase;
  color: var(--text-mute);
  font-weight: 700;
  padding: 0 8px;
}
.main-nav, .sidebar-foot { display: grid; gap: 4px; }
.sidebar-spacer { flex: 1; }

.nav-item {
  height: 42px;
  border-radius: 11px;
  background: transparent;
  border: 1px solid transparent;
  display: flex;
  align-items: center;
  gap: 11px;
  padding: 0 10px;
  color: #aeb6b0;
}
.nav-item:hover { background: var(--field-strong); color: var(--text); }
.nav-item.active {
  background: var(--accent-soft);
  color: #d3ecab;
  box-shadow: inset 3px 0 0 var(--accent-strong);
}
.nav-item b {
  margin-left: auto;
  min-width: 22px; height: 22px;
  border-radius: 999px;
  background: var(--accent);
  color: var(--on-accent);
  display: grid; place-items: center;
  font-size: 11px;
  font-weight: 800;
}
.nav-icon { width: 26px; height: 26px; display: grid; place-items: center; color: inherit; }
.nav-copy { font-weight: 500; font-size: 14px; }

.agent-card {
  display: flex; align-items: center; gap: 11px;
  border-radius: 12px;
  padding: 10px 6px;
}
.agent-card strong { display: block; font-size: 14px; font-weight: 650; }
.agent-card small { display: block; color: var(--text-soft); font-size: 11px; margin-top: 2px; }
.agent-card .icon-button { margin-left: auto; }

.icon-avatar,
.conversation-avatar,
.avatar {
  width: 40px; height: 40px;
  border-radius: 999px;
  display: grid; place-items: center;
  background: var(--field-strong);
  border: 1px solid var(--line);
  color: #ccd4cf;
  flex: 0 0 auto;
}
.icon-avatar .icon, .conversation-avatar .icon, .avatar .icon { width: 19px; height: 19px; }
.icon-avatar.large, .avatar.large { width: 54px; height: 54px; }
.icon-avatar.large .icon, .avatar.large .icon { width: 24px; height: 24px; }

.icon-button {
  width: 32px; height: 32px; border-radius: 9px;
  border: 1px solid transparent;
  background: transparent;
  color: var(--text-soft);
  display: inline-grid; place-items: center;
}
.icon-button:hover { color: var(--text); background: var(--field-strong); border-color: var(--line); }
.logout-btn {
  margin-top: 4px;
  height: 42px;
  border-radius: 10px;
  background: var(--field-strong);
  border-color: var(--line);
  color: #e4e8e5;
}

/* ---------- shared pane headers ---------- */
.pane-title, .chat-header, .profile-header {
  height: 62px;
  min-height: 62px;
  padding: 0 16px;
  display: flex;
  align-items: center;
  gap: 12px;
  border-bottom: 1px solid var(--line-soft);
}
.pane-title { justify-content: space-between; }
.pane-title h2, .profile-header h2 { margin: 0; font-size: 18px; font-weight: 650; letter-spacing: -.01em; }
.pane-actions { display: flex; align-items: center; gap: 8px; }
.count-pill {
  min-width: 30px; height: 30px; border-radius: 999px;
  border: 1px solid var(--accent-line);
  background: var(--accent-soft);
  color: #d3ecab;
  display: grid; place-items: center;
  font-weight: 700;
  font-size: 12px;
}

/* ---------- inbox ---------- */
.inbox-pane { display: flex; flex-direction: column; }
.inbox-tools { padding: 14px 14px 10px; display: grid; gap: 10px; }
.search {
  height: 44px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--line);
  background: var(--field);
  display: flex; align-items: center; gap: 10px;
  padding: 0 12px;
}
.search .icon { color: var(--text-mute); flex: 0 0 auto; }
.search input {
  flex: 1; border: 0; outline: none; background: transparent; color: var(--text); font-size: 13px; min-width: 0;
}
.search input::placeholder, textarea::placeholder { color: var(--text-mute); }
.search-clear {
  width: 24px; height: 24px; border-radius: 999px; border: 0; background: var(--field-strong); color: var(--text-soft);
  display: grid; place-items: center; flex: 0 0 auto;
}

.tabs { display: flex; gap: 8px; }
.tabs button {
  flex: 1;
  height: 38px;
  border: 1px solid var(--line);
  border-radius: 999px;
  background: var(--field);
  color: var(--text-soft);
  font-size: 13px;
  font-weight: 600;
}
.tabs button.active {
  background: var(--accent);
  border-color: var(--accent);
  color: var(--on-accent);
  font-weight: 700;
}

.conversation-list {
  flex: 1;
  min-height: 0;
  padding: 6px 8px 16px 10px;
  display: flex; flex-direction: column; gap: 2px;
  overflow-y: auto; overflow-x: hidden;
}
/* Cada fila crece con su contenido: sin alturas fijas, sin filas de grilla implícitas. */
.conversation {
  position: relative;
  flex: 0 0 auto;
  width: 100%;
  height: auto;
  border-radius: 12px;
  border: 1px solid transparent;
  background: transparent;
  display: grid; grid-template-columns: 44px minmax(0, 1fr) auto; align-items: start;
  gap: 10px;
  padding: 12px 10px;
  color: var(--text);
  text-align: left;
  line-height: 1.3;
  font: inherit;
}
.conversation-avatar { font-weight: 700; font-size: 13px; }
.conversation:hover { background: var(--field-strong); }
.conversation.active {
  background: var(--accent-soft);
  border-color: transparent;
}
.conversation.active::before {
  content: ""; position: absolute; inset: 8px auto 8px 0; width: 3px; border-radius: 999px; background: var(--accent);
}
.conversation-main { display: grid; gap: 4px; min-width: 0; align-content: start; }
.conversation-top { display: flex; justify-content: space-between; gap: 10px; align-items: baseline; min-width: 0; }
.conversation-name { font-size: 14px; font-weight: 650; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.conversation-time { color: var(--text-mute); font-size: 11px; flex: 0 0 auto; }
.conversation-preview {
  display: block; min-width: 0;
  color: var(--text-soft); font-size: 12px; line-height: 1.4;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.tag-row { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 2px; min-width: 0; }
.conversation .unread { grid-column: 3; align-self: start; margin-top: 8px; }
.conversation:focus-visible { outline-offset: -2px; }
.mini-tag, .pill, .state-badge, .label-chip {
  height: 24px; border-radius: 999px; display: inline-flex; align-items: center; justify-content: center; padding: 0 10px; font-size: 10px; font-weight: 650; letter-spacing: .01em;
  border: 1px solid var(--line);
  color: #d7ddd9;
  background: var(--field);
  white-space: nowrap; max-width: 100%; overflow: hidden; text-overflow: ellipsis; text-transform: uppercase;
}
/* Estado operativo (PENDIENTE / ATENDIDO) y etiquetas asignadas, en el lenguaje de la maqueta */
.mini-tag.status-tag.pending { border-color: var(--accent-line); background: var(--accent-soft); color: var(--accent-text); }
.mini-tag.status-tag.done { border-color: var(--line); background: var(--field-strong); color: var(--text-soft); }
.mini-tag.label-tag { border-color: var(--label, var(--line)); color: var(--text); background: var(--field-strong); box-shadow: inset 0 0 0 1px var(--label, transparent); }
@supports (color: color-mix(in srgb, red 50%, blue)) {
  .mini-tag.label-tag { background: color-mix(in srgb, var(--label, var(--accent)) 18%, var(--field-strong)); border-color: color-mix(in srgb, var(--label, var(--accent)) 60%, transparent); box-shadow: none; }
}
.chat-labels { display: inline-flex; gap: 6px; flex-wrap: wrap; min-width: 0; }
.chat-name-row { flex-wrap: wrap; row-gap: 4px; }
.pill.muted { color: #b9c1bc; }
.unread {
  width: 24px; height: 24px; border-radius: 999px; background: var(--accent); color: var(--on-accent); display: grid; place-items: center; font-size: 11px; font-weight: 800; align-self: center;
}
.empty-list, .empty-chat, .empty-profile {
  flex: 1; display: grid; place-items: center; text-align: center; color: var(--text-soft); padding: 30px;
}
.empty-chat h2 { margin: 16px 0 8px; font-size: 18px; }
.empty-chat p { margin: 0; max-width: 320px; line-height: 1.5; font-size: 13px; }
.empty-icon {
  width: 64px; height: 64px; border-radius: 20px; border: 1px solid var(--line); background: var(--field); display: grid; place-items: center; color: var(--accent);
}
.empty-icon .icon { width: 26px; height: 26px; }

/* ---------- chat pane ---------- */
.chat-pane { display: flex; flex-direction: column; min-width: 0; background: var(--bg); }
.chat-header { justify-content: flex-start; gap: 12px; }
.chat-person { min-width: 0; display: grid; gap: 2px; }
.chat-name-row { display: flex; align-items: center; gap: 10px; min-width: 0; }
.chat-name-row strong { font-size: 15px; font-weight: 650; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; min-width: 0; }
.chat-name-row .status-tag { flex: 0 0 auto; }
.chat-pane .avatar { font-weight: 700; font-size: 13px; }
.chat-actions { margin-left: auto; display: flex; align-items: center; gap: 6px; flex: 0 0 auto; }
.close-chat { width: auto; padding: 0 10px; gap: 7px; border-color: var(--line); color: var(--text-soft); font-size: 12px; font-weight: 600; }
.close-chat:hover { color: var(--accent-text); border-color: var(--accent-line); background: var(--accent-soft); }
.list-loading { padding: 8px 16px 12px; color: var(--text-mute); font-size: 11px; text-align: center; }

#chat-origin { color: var(--text-soft); font-size: 12px; }
.desktop-chat-action { margin-left: auto; }
.active-chat { flex: 1; display: flex; flex-direction: column; min-height: 0; }
#older-messages {
  align-self: center;
  margin-top: 14px;
  height: 36px;
  padding: 0 16px;
  border-radius: 999px;
  font-size: 12px;
  background: var(--field);
  border-color: var(--line);
  color: #dfe4e1;
}
.messages {
  flex: 1;
  overflow: auto;
  padding: 16px 20px 10px;
  display: flex; flex-direction: column; gap: 10px;
}
.day-divider {
  align-self: center;
  color: var(--text-mute);
  font-size: 11px;
  font-weight: 700;
  letter-spacing: .12em;
  text-transform: uppercase;
  margin: 2px 0 6px;
}
.message {
  max-width: min(420px, 80%);
  padding: 12px 14px 10px;
  border-radius: 14px;
  display: grid;
  gap: 6px;
  line-height: 1.4;
  font-size: 13px;
}
.message small { color: var(--text-soft); font-size: 11px; }
.message.user {
  align-self: flex-start;
  background: var(--field-strong);
  border: 1px solid var(--line);
  color: #eceeec;
}
.message.agent {
  align-self: flex-end;
  background: var(--accent);
  color: var(--on-accent);
}
.message.agent small { color: #3c4a1f; }
.message.system {
  align-self: center;
  background: rgba(167, 214, 91, .08);
  border: 1px solid rgba(167, 214, 91, .22);
  color: #d8cf86;
  border-radius: 12px;
  text-align: center;
  max-width: 220px;
  gap: 3px;
  padding: 10px 14px 9px;
}
.quick-replies {
  display: flex; gap: 8px; flex-wrap: wrap;
  padding: 10px 20px 12px;
  border-top: 1px solid var(--line-soft);
}
.quick-replies button {
  height: 36px; border-radius: 999px; border: 1px solid var(--line);
  padding: 0 14px; background: var(--field); color: #dfe4e1; display: inline-flex; align-items: center; gap: 8px; font-size: 12px;
}
.quick-replies button:hover { background: var(--field-strong); }
.reply-dot { width: 7px; height: 7px; border-radius: 999px; background: var(--accent); flex: 0 0 auto; }
.quick-empty { color: var(--text-soft); font-size: 13px; }
.composer {
  display: grid; grid-template-columns: 48px 1fr auto;
  align-items: end; gap: 8px;
  padding: 0 20px 20px;
}
.attach, .emoji-button {
  width: 48px; height: 48px; border-radius: var(--radius-sm); border: 1px solid var(--line); background: var(--field); color: var(--text-soft); display: grid; place-items: center;
}
.composer-field {
  min-height: 48px; min-width: 0;
  border-radius: var(--radius-sm);
  border: 1px solid var(--line);
  background: var(--field);
  display: grid; grid-template-columns: 1fr; align-items: end;
}
.composer-field:focus-within { border-color: var(--accent-line); }
.composer textarea {
  width: 100%; border: 0; outline: none; resize: none; background: transparent; color: var(--text); min-height: 48px; max-height: 140px; padding: 14px; font-size: 13px; line-height: 1.35; field-sizing: content;
}
.emoji-button { width: 46px; height: 46px; background: transparent; border: 0; }
.send-button {
  height: 48px;
  padding: 0 18px;
  border-radius: var(--radius-sm);
  border: 0;
  background: var(--accent);
  color: var(--on-accent);
  font-weight: 700;
  font-size: 13px;
  display: inline-flex; align-items: center; gap: 8px;
}
.send-button:hover { background: var(--accent-strong); }

/* ---------- profile pane ---------- */
.profile-pane { padding-bottom: 20px; overflow: auto; background: var(--bg); }
.profile-header { justify-content: space-between; }
.profile-content { padding: 12px 14px 0; display: grid; gap: 10px; }
.profile-card {
  border: 1px solid var(--line);
  border-radius: 14px;
  background: var(--field);
  padding: 14px;
}
.profile-summary { padding: 13px 14px; }
.summary-top { display: flex; align-items: center; gap: 10px; }
.summary-copy { min-width: 0; }
.summary-copy strong { display: block; font-size: 15px; font-weight: 650; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.summary-copy small { display: block; margin-top: 2px; color: var(--text-soft); font-size: 11px; }
.summary-badge { margin-left: auto; color: #bfe193; display: inline-flex; align-items: center; gap: 6px; font-weight: 700; font-size: 11px; flex: 0 0 auto; }
.summary-tags { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 12px; }
.section-heading { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 12px; }
.section-heading h3 { margin: 0; font-size: 14px; font-weight: 650; }
.corner-icon { color: var(--accent); display: inline-grid; }
.heading-actions { display: inline-flex; align-items: center; gap: 8px; }
.facts { margin: 0 0 12px; display: grid; gap: 0; }
.facts div {
  display: grid; grid-template-columns: 1fr auto;
  gap: 10px; padding: 8px 0; border-bottom: 1px solid var(--line-soft); font-size: 12px;
}
.facts div:last-child { border-bottom: 0; }
.facts dt { color: var(--text-soft); }
.facts dd { margin: 0; color: #eef1ee; }
.profile-card label { display: block; font-size: 12px; color: var(--text-soft); margin-bottom: 7px; }
.status-control { display: grid; grid-template-columns: 1fr auto; gap: 8px; }
.status-control select, .notes-card textarea {
  height: 42px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--line);
  background: var(--field-strong);
  color: var(--text);
  padding: 0 12px;
  font-size: 12px;
}
.notes-card { display: grid; gap: 10px; }
.notes-card textarea {
  width: 100%;
  min-height: 60px;
  resize: vertical;
  padding: 11px 12px;
}
.counter-pill {
  min-width: 26px; height: 26px;
  border-radius: 999px; display: grid; place-items: center;
  background: var(--field-strong); color: var(--text); font-size: 11px;
}
.notes-list { display: grid; gap: 8px; margin-bottom: 0; }
.note {
  border: 1px solid var(--line);
  border-left: 3px solid var(--accent);
  border-radius: 10px;
  padding: 11px 30px 10px 12px;
  background: var(--field-strong);
  position: relative;
  display: grid;
  gap: 4px;
  font-size: 12px;
}
.note button {
  position: absolute; top: 8px; right: 8px;
  border: 0; background: transparent; color: var(--text-soft); font-size: 16px; line-height: 1;
}
.note small, .notes-empty { color: var(--text-soft); font-size: 11px; }
.add-button { width: auto; justify-self: end; padding: 0 14px; }
.label-picker { display: flex; flex-wrap: wrap; gap: 8px; }
.label-chip {
  height: 28px;
  border-radius: 999px;
  border: 1px solid var(--line);
  background: var(--field-strong);
  color: #d9ddda;
  font-size: 11px;
}
.label-chip { text-transform: none; }
.label-chip.active { background: var(--field-strong); border-color: var(--label, var(--accent)); box-shadow: inset 0 0 0 1px var(--label, var(--accent)); color: #ffffff; }
@supports (color: color-mix(in srgb, red 50%, blue)) {
  .label-chip.active {
    background: color-mix(in srgb, var(--label, var(--accent)) 20%, var(--field-strong));
    border-color: color-mix(in srgb, var(--label, var(--accent)) 65%, white 5%);
    box-shadow: none;
  }
}

/* ---------- settings ---------- */
.settings-view {
  background: var(--bg);
  border-right: 0;
  grid-column: 2 / -1;
  padding: 24px;
  overflow: auto;
}
.settings-header { display: flex; justify-content: space-between; align-items: flex-start; gap: 20px; margin-bottom: 20px; }
.settings-header h2 { margin: 6px 0 6px; font-size: 24px; letter-spacing: -.01em; }
.settings-header p { margin: 0; color: var(--text-soft); max-width: 540px; font-size: 13px; }
.settings-header-actions { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; justify-content: flex-end; }
.settings-lock {
  height: 36px; border-radius: 999px; border: 1px solid var(--accent-line); background: var(--accent-soft); color: #d3ecab; display: inline-flex; align-items: center; gap: 8px; padding: 0 14px; white-space: nowrap; font-size: 12px; flex: 0 0 auto;
}
.settings-grid { display: grid; grid-template-columns: 1.15fr .9fr .9fr; gap: 14px; align-items: start; }
.settings-card {
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  background: var(--field);
  padding: 16px;
}
.settings-card-title { display: flex; align-items: flex-start; gap: 12px; margin-bottom: 14px; }
.settings-card-title h3 { margin: 0 0 4px; font-size: 15px; }
.settings-card-title p { margin: 0; color: var(--text-soft); font-size: 12px; }
.settings-card-title strong { margin-left: auto; font-size: 22px; }
.settings-icon {
  width: 36px; height: 36px; border-radius: 11px;
  background: var(--accent-soft);
  color: #d3ecab;
  display: grid; place-items: center;
  border: 1px solid var(--accent-line);
  flex: 0 0 auto;
}
.settings-form { display: grid; gap: 10px; }
.form-heading { font-size: 12px; font-weight: 650; color: var(--text-soft); text-transform: uppercase; letter-spacing: .08em; }
.settings-form label { display: grid; gap: 6px; color: var(--text-soft); font-size: 12px; }
.settings-form input, .settings-form textarea, .inline-form input[type="color"] {
  width: 100%; border-radius: var(--radius-sm); border: 1px solid var(--line); background: var(--field-strong); color: var(--text); padding: 11px 13px; font-size: 13px;
}
.settings-form textarea { resize: vertical; min-height: 80px; }
.inline-form input[type="color"] { padding: 4px; height: 44px; }
.settings-actions { display: flex; gap: 10px; }
.inline-form { grid-template-columns: 1fr 120px auto; align-items: end; }
.flex-grow { min-width: 0; }
.admin-stack, .reply-list { display: grid; gap: 10px; margin-top: 14px; }
.reply-item, .admin-row {
  border: 1px solid var(--line);
  border-radius: 12px;
  background: var(--field-strong);
  padding: 12px;
}
.reply-item { display: grid; grid-template-columns: 40px 1fr auto; gap: 12px; align-items: start; }
.reply-number {
  width: 40px; height: 40px; border-radius: 11px; background: var(--accent-soft); color: #d3ecab; display: grid; place-items: center; font-weight: 800; font-size: 12px;
}
.reply-copy strong { display: block; margin-bottom: 4px; font-size: 13px; }
.reply-copy p { margin: 0; color: var(--text-soft); line-height: 1.45; font-size: 12px; }
.reply-actions { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; justify-content: flex-end; }
.admin-row { display: flex; align-items: center; gap: 10px; }
.admin-row > div, .admin-row > strong { min-width: 0; flex: 1; }
.admin-row .agent-avatar { width: 34px; height: 34px; font-size: 12px; }
.reply-copy { min-width: 0; }
.reply-copy strong, .reply-copy p, .admin-row strong, .admin-row small { overflow-wrap: anywhere; }
.admin-row strong { display: block; font-size: 13px; }
.admin-row small { display: block; color: var(--text-soft); font-size: 11px; }
.admin-row button, .reply-actions button {
  height: 34px; border-radius: 9px; border: 1px solid var(--line); background: transparent; color: var(--text); font-size: 12px;
  padding: 0 12px;
}
.admin-row .danger, .reply-actions .danger { color: var(--danger); border-color: rgba(224,138,146,.3); }
.color-dot {
  width: 13px; height: 13px; border-radius: 999px; flex: 0 0 auto;
}

/* ---------- toasts ---------- */
.toast-container {
  position: fixed; bottom: 18px; right: 18px;
  display: grid; gap: 10px;
  z-index: 20;
}
.toast {
  padding: 12px 14px;
  border-radius: var(--radius-sm);
  background: var(--field-strong);
  border: 1px solid var(--line);
  box-shadow: var(--shadow);
  font-size: 13px;
}

/* ---------- section visibility ---------- */
.app.settings-open .inbox-pane,
.app.settings-open .chat-pane,
.app.settings-open .profile-pane { display: none; }
.app.settings-open .settings-view { display: block; }
.mobile-only { display: none !important; }
.desktop-only { display: inline-grid; }

/* ---------- responsive ---------- */
@media (max-width: 1360px) {
  .app { grid-template-columns: 216px 330px minmax(420px, 1fr) 330px; }
  .settings-grid { grid-template-columns: 1fr; }
}

@media (max-width: 1120px) {
  /* Laptop pequeña / tablet horizontal: el panel de detalle pasa a drawer (mismo lenguaje visual). */
  .app { grid-template-columns: 216px 320px minmax(0, 1fr); }
  .settings-view { grid-column: 2 / -1; }
  .profile-pane {
    position: fixed; top: 0; right: 0; bottom: 0; width: min(380px, 100%);
    background: var(--bg); z-index: 25; transform: translateX(100%); transition: transform .22s ease;
    box-shadow: -16px 0 40px rgba(0,0,0,.35); border-left: 1px solid var(--line-soft);
  }
  .profile-pane.open { transform: translateX(0); }
  #mobile-info, #profile-close { display: inline-grid !important; }
}

@media (max-width: 1023px) {
  .mobile-toolbar {
    position: fixed; left: 12px; right: 12px; bottom: 12px; z-index: 30;
    display: flex; gap: 8px; /* flex: si el rol agente no ve Ajustes, los botones restantes ocupan el ancho */
    background: rgba(11,13,12,.94); border: 1px solid var(--line); padding: 8px; border-radius: 18px; backdrop-filter: blur(10px);
  }
  .mobile-toolbar button {
    flex: 1; height: 42px; border-radius: 12px; border: 0; background: transparent; color: var(--text); display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  }
  .app {
    grid-template-columns: 1fr;
    height: 100vh; height: 100dvh;
    overflow: hidden;
  }
  .sidebar { display: none; }
  .inbox-pane, .chat-pane, .profile-pane, .settings-view { height: 100%; min-height: 0; }
  .inbox-pane, .chat-pane, .profile-pane { border-right: 0; }
  .profile-pane {
    position: fixed; top: 0; right: 0; bottom: 0; width: min(380px, 100%);
    background: var(--bg); z-index: 25; transform: translateX(100%); transition: transform .22s ease;
    box-shadow: -16px 0 40px rgba(0,0,0,.35);
  }
  .profile-pane.open { transform: translateX(0); }
  .mobile-only { display: inline-grid !important; }
  .desktop-only { display: none !important; }
  .chat-pane, .settings-view, .profile-pane { display: none; }
  .app.chat-open .chat-pane, .app.settings-open .settings-view { display: flex; }
  .app:not(.chat-open):not(.settings-open) .inbox-pane { display: flex; }
  .app.chat-open .inbox-pane, .app.settings-open .inbox-pane { display: none; }
  .chat-pane { min-width: 0; }
  .chat-header { padding-right: 14px; }
  .conversation-list { padding-bottom: calc(12px + 66px); }
  .close-chat span { display: none; }
  .close-chat { width: 36px; padding: 0; }
  .profile-pane { padding-bottom: calc(20px + 66px); }
  .toast-container { bottom: 84px; left: 12px; right: 12px; }
  .quick-replies { padding-inline: 14px; }
  .composer {
    grid-template-columns: 46px minmax(0,1fr) auto;
    padding: 0 14px 92px;
  }
  .settings-view { grid-column: auto; padding: 18px 16px 94px; overflow: auto; }
  .settings-header-actions { justify-content: flex-start; }
  .settings-header { flex-direction: column; }
}

@media (max-width: 620px) {
  .login-screen { padding: 18px; }
  .login-card { padding: 22px; }
  .pane-title, .chat-header, .profile-header { height: auto; min-height: 64px; padding: 14px; }
  .inbox-tools, .conversation-list, .profile-content { padding-inline: 14px; }
  .messages { padding-inline: 14px; }
  .composer { grid-template-columns: 44px 1fr auto; padding-inline: 14px; gap: 8px; }
  .attach, .emoji-button, .send-button { height: 46px; }
  .send-button { padding-inline: 15px; }
  .composer-field { grid-template-columns: 1fr 44px; }
  .message { max-width: 88%; }
  .conversation { grid-template-columns: 42px 1fr auto; min-height: 72px; }
}

@media (max-width: 460px) {
  .send-button span { display: none; }
  .send-button { width: 46px; padding: 0; justify-content: center; }
}


/* =========================================================
   REAL: componentes de la aplicación certificada (mismos tokens)
   ========================================================= */
/* estado de conexión bajo el buscador */
#connection-state { display: flex; align-items: center; gap: 6px; padding: 0 16px 6px; color: var(--text-mute); font-size: 11px; }
#connection-state::before { content: ""; width: 7px; height: 7px; border-radius: 999px; background: var(--text-mute); flex: 0 0 auto; }
/* vacío dentro de la lista (script.js emite .empty-profile) */
.conversation-list > .empty-profile { padding: 40px 20px; font-size: 13px; }
/* marca sin logo (franquicia): iniciales */
.brand-initials { color: var(--accent-text); font-weight: 800; font-size: 14px; }
.brand-initials img { display: none; }
.brand h1, .agent-card strong, .agent-card small { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.agent-card > div, .brand > div { min-width: 0; }
/* badge de no leídos en la nav */
/* adjuntos en el historial */
.chat-image { display: block; width: min(320px, 100%); max-height: 330px; object-fit: cover; border-radius: 10px; border: 1px solid var(--line); }
.image-link { display: block; }
.pdf-link { display: inline-flex; align-items: center; gap: 6px; color: inherit; font-weight: 650; text-decoration: underline; text-underline-offset: 3px; }
.message { word-break: break-word; overflow-wrap: anywhere; }
/* respuestas rápidas: script.js emite <button><span>✦</span>Título</button>; el span actúa como punto */
.quick-replies button > span:first-child { color: var(--accent); font-size: 9px; }
.quick-replies { max-height: 96px; overflow: auto; }
/* acceso del jugador */
.credentials-card { border-color: var(--accent-line); }
.copy-field {
  display: flex; align-items: center; justify-content: space-between; gap: 8px;
  min-height: 42px; margin-bottom: 10px; padding: 0 6px 0 12px;
  border: 1px solid var(--line); border-radius: var(--radius-sm); background: var(--field-strong);
}
.copy-field strong { font-size: 13px; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.copy-field > div { display: flex; gap: 2px; flex: 0 0 auto; }
.copy-field button { border: 0; background: transparent; color: var(--accent-text); font-size: 12px; font-weight: 650; min-height: 34px; padding: 0 8px; border-radius: 8px; }
.copy-field button:hover { background: var(--field); }
.card-actions { display: grid; gap: 8px; margin-top: 6px; }
.mini-action { border: 1px solid var(--line); background: transparent; color: var(--text-soft); min-height: 30px; padding: 0 10px; border-radius: 9px; font-size: 12px; }
.mini-action:hover { color: var(--text); border-color: var(--accent-line); }
.inline-editor { margin-top: 14px; padding-top: 12px; border-top: 1px solid var(--line-soft); display: grid; gap: 6px; }
.inline-editor input {
  width: 100%; min-height: 42px; border-radius: var(--radius-sm); border: 1px solid var(--line); background: var(--field-strong); color: var(--text); padding: 0 12px; font-size: 13px;
}
.inline-editor small { color: var(--text-mute); font-weight: 400; }
.form-actions { display: flex; gap: 8px; justify-content: flex-end; margin-top: 6px; }
.facts dd { text-align: right; overflow-wrap: anywhere; }
.notes-card .btn-block { width: 100%; justify-self: stretch; }
.muted-line { color: var(--text-soft); font-size: 12px; }
.reply-empty { text-align: center; color: var(--text-soft); padding: 22px 12px; display: grid; gap: 4px; font-size: 12px; }
.reply-empty span { color: var(--accent); }
.reply-empty strong { color: var(--text); font-size: 13px; }
.settings-form label { margin-top: 2px; }
.settings-form select {
  width: 100%; border-radius: var(--radius-sm); border: 1px solid var(--line); background: var(--field-strong); color: var(--text); padding: 11px 13px; font-size: 13px;
}
.settings-form .btn { min-height: 44px; }
.settings-form .check-line { display: flex; align-items: center; gap: 10px; min-height: 40px; color: var(--text); font-size: 13px; }
.check-line input { width: 18px; height: 18px; accent-color: var(--accent); }
.agent-identity-row { display: grid; grid-template-columns: minmax(0, 1fr) auto; align-items: center; gap: 8px; }
.agent-identity-row span { color: var(--text-soft); font-size: 13px; white-space: nowrap; }
.agent-login-preview { display: block; color: var(--text-mute); font-size: 12px; overflow-wrap: anywhere; }
.agent-login-preview strong { color: var(--text-soft); }
.settings-card-title strong { color: var(--accent-text); }
/* visor de imagen (script.js lo crea dinámicamente) */
.image-viewer { position: fixed; inset: 0; z-index: 1100; display: grid; place-items: center; padding: 18px; background: rgba(6, 8, 7, .86); backdrop-filter: blur(8px); }
.image-viewer-card { position: relative; display: grid; gap: 12px; width: min(920px, 100%); max-height: calc(100dvh - 36px); padding: 14px; border: 1px solid var(--line); border-radius: var(--radius-lg); background: var(--field); box-shadow: var(--shadow); }
.image-viewer-stage { display: grid; place-items: center; min-height: 160px; max-height: calc(100dvh - 132px); overflow: auto; border-radius: 12px; background: var(--bg); }
.image-viewer-stage img { max-width: 100%; max-height: calc(100dvh - 150px); object-fit: contain; transform-origin: center; transition: transform .15s ease; }
.image-viewer-close { position: absolute; top: 8px; right: 8px; z-index: 1; width: 36px; height: 36px; border: 1px solid var(--line); border-radius: 10px; color: var(--text); background: var(--field-strong); font-size: 22px; line-height: 1; }
.image-viewer-controls { display: flex; justify-content: center; gap: 8px; }
.image-viewer-controls button { min-width: 42px; min-height: 36px; border: 1px solid var(--line); border-radius: 9px; color: var(--text); background: var(--field-strong); }
.image-viewer-controls button:hover { border-color: var(--accent-line); color: var(--accent-text); }
.toast { overflow-wrap: anywhere; max-width: min(360px, calc(100vw - 36px)); }

/* =========================================================
   REAL: previsualización de adjunto antes de enviar
   ========================================================= */
.attachment-preview { position: fixed; inset: 0; z-index: 1050; display: grid; place-items: center; padding: 18px; background: rgba(6, 8, 7, .82); backdrop-filter: blur(8px); }
.attachment-preview-card {
  width: min(560px, 100%); max-height: calc(100dvh - 36px); overflow: auto;
  display: grid; gap: 12px; padding: 18px;
  border: 1px solid var(--line); border-radius: var(--radius-lg); background: var(--field); box-shadow: var(--shadow);
}
.attachment-preview-header { display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; }
.attachment-preview-header h2 { margin: 4px 0 0; font-size: 18px; font-weight: 650; letter-spacing: -.01em; }
.attachment-preview-target { margin: 0; color: var(--text-soft); font-size: 12px; }
.attachment-preview-target strong { color: var(--text); overflow-wrap: anywhere; }
.attachment-preview-stage { display: grid; place-items: center; min-height: 160px; max-height: min(60dvh, 520px); overflow: hidden; border-radius: 12px; border: 1px solid var(--line-soft); background: var(--bg); }
.attachment-preview-stage img { max-width: 100%; max-height: min(60dvh, 520px); object-fit: contain; }
.attachment-preview-file { display: grid; place-items: center; gap: 8px; color: var(--text-soft); font-size: 12px; padding: 30px; }
.attachment-preview-file .icon { width: 34px; height: 34px; color: var(--accent); }
.attachment-preview-meta { display: flex; align-items: center; gap: 8px; min-width: 0; color: var(--text-soft); font-size: 12px; }
.attachment-preview-meta .icon { color: var(--text-mute); }
.attachment-preview-meta span { color: var(--text); font-weight: 600; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.attachment-preview-meta small { flex: 0 0 auto; }
.attachment-preview-actions { display: flex; justify-content: flex-end; gap: 10px; }
.attachment-preview .form-error { margin: 0; }
@media (max-width: 620px) {
  .attachment-preview { padding: 12px; align-items: end; }
  .attachment-preview-card { padding: 14px; }
  .attachment-preview-actions { display: grid; grid-template-columns: 1fr 1fr; }
}
@media (prefers-reduced-motion: reduce) {
  .profile-pane, .image-viewer-stage img, .btn { transition: none; }
}

/* =========================================================
   Branding por tenant: script.js escribe body[data-franchise="<dominio>"].
   Para una franquicia nueva basta declarar su acento (y derivados si se quiere afinar):
   body[data-franchise="otra.com"] { --tenant-accent: #6aa7e6; --accent-strong: #5b98d8;
     --accent-soft: rgba(106,167,230,.12); --accent-line: rgba(106,167,230,.45); --accent-text: #bcd8f6; }
   ========================================================= */
@supports (color: color-mix(in srgb, red 50%, blue)) {
  /* Solo franquicias distintas de la predeterminada: el tenant por defecto conserva los valores literales de la maqueta. */
  body[data-franchise]:not([data-franchise="clubfortuna.com"]):not([data-franchise="*"]) {
    --accent-strong: color-mix(in srgb, var(--tenant-accent) 88%, black 12%);
    --accent-soft: color-mix(in srgb, var(--tenant-accent) 12%, transparent);
    --accent-line: color-mix(in srgb, var(--tenant-accent) 45%, transparent);
    --accent-text: color-mix(in srgb, var(--tenant-accent) 70%, white 30%);
  }
}